A Security Operations Center, or SOC, is a centralized environment where trained security professionals monitor cameras, alarms, access control systems, alerts, and other security technologies. Its primary purpose is to maintain situational awareness, identify potential threats, verify incidents, and coordinate appropriate responses. Operators may monitor for trespassing, theft, vandalism, unauthorized access, perimeter breaches, safety concerns, and unusual behavior. Modern SOCs can also use AI-assisted video analytics to prioritize alerts and help operators identify activity that requires review. When an incident is verified, personnel can follow predefined procedures, including notifying designated contacts, on-site security teams, or law enforcement when appropriate. TDSS operates its Security Operations Center in Raleigh and provides centralized monitoring support to organizations throughout North Carolina.
