No. TDSS monitoring operations are handled through our in-house command center in Raleigh, North Carolina. Maintaining monitoring operations internally provides greater direct oversight of personnel, response procedures, quality control, and client-specific security requirements. Trained specialists can review camera feeds, assess AI-generated alerts, verify suspicious activity, and follow established escalation procedures without relying entirely on an outsourced third-party monitoring operation. This approach can also support more consistent communication and accountability across client sites. From our Raleigh location, TDSS provides professional monitoring services to businesses and organizations throughout Durham, Charlotte, Greensboro, Wilmington, Fayetteville, and other North Carolina communities. Our in-house structure is designed to combine centralized technology, trained human oversight, and clearly defined response protocols.
